Refund and Returns Policy

At FastTrancee, we strive to provide accurate and efficient tracking services. However, we understand that sometimes errors can occur or customers may need to cancel their services. This refund and return policy outlines the procedures and guidelines for requesting a refund or returning a shipment.

Refund Policy

  1. Cancellation: If you need to cancel your tracking service, please contact us within 24 hours of placing your order. We will provide a full refund, minus any processing fees.
  2. Inaccurate Tracking: If our tracking services fail to provide accurate information, we will provide a partial or full refund, depending on the circumstances.
  3. Delayed Shipments: If your shipment is delayed due to our error, we will provide a partial or full refund, depending on the circumstances.

Return Policy

  1. Damaged Shipments: If your shipment arrives damaged, please contact us within 3 business days. We will provide instructions on how to return the damaged shipment and provide a replacement or refund.
  2. Incorrect Shipments: If you receive an incorrect shipment, please contact us within 3 business days. We will provide instructions on how to return the incorrect shipment and provide a replacement or refund.

Procedures for Requesting a Refund or Return

  1. Contact Us: To request a refund or return, please contact our customer support team via phone, email, or chat.
  2. Provide Documentation: Please provide any relevant documentation, such as tracking numbers, invoices, or proof of damage.
  3. Follow Instructions: Our customer support team will provide instructions on how to proceed with the refund or return process.

Refund Timeline

  1. Processing Time: Refunds will be processed within 5-7 business days.
  2. Refund Method: Refunds will be issued via the original payment method.

Exceptions

  1. Customs and Duties: FastTrancee is not responsible for any customs or duties fees associated with international shipments.
  2. Force Majeure: FastTrancee is not responsible for any delays or failures caused by force majeure events, such as natural disasters or government regulations.

By using FastTrancee’s services, you acknowledge that you have read, understood, and agreed to our refund and return policy.